Refund Policy

1. Eligibility

All orders placed within 30 days are eligible for a refund or exchange.

Return Conditions：

• The item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• You must provide proof of purchase (order number or receipt).

2. How to Initiate a Return

Before returning any product, please contact our Customer Service Team at: anpabotoy.service@gmail.com

For Defective or Damaged Products:

• If the product shows a defect within the warranty period, please contact us.

• Our customer service team will first guide you through troubleshooting.

• If the issue cannot be resolved, we will cover all shipping costs and provide a replacement part, a product exchange, or a full refund, depending on the specific situation.

For Returns Due to Other Reasons (e.g., Change of Mind):

• For returns not due to a defect or damage, the customer is responsible for all shipping costs to return the product to our warehouse.

3. Return Exceptions & Restocking Fees

The following conditions are not eligible for a full refund:

• Used or Assembled Products: If the returned product has been used or is not in the original packaging, a Restocking Fee will be applied.

• Restocking Fee: The deducted amount will be based on the extent of damage or use, ranging from 20% to 80% of the original price.

• Damage Caused by Misuse: Damage resulting from customer misuse or abuse is not eligible for return.

• Custom Products: Products that have been customized for the customer are not eligible for return.

4. Refund Processing

Once we receive and inspect your return, we will notify you via email regarding the status of your refund.

• If your refund is approved, the refund will be processed immediately.

• Posting Time: Most refunds will appear in your account within a few hours, however, depending on the bank, funds may take up to 5-7 business days to appear in your account.

• If you have not received your refund after receiving notification, please contact your bank first.

5. Privacy Policy Summary

We take your privacy seriously.

• We may collect personal information such as your name, address, email, and phone number.

• We use security measures such as SSL connections to protect your data.

• We do not sell your personal information to third parties. We will only share data with third parties necessary to provide you with service (e.g., shipping companies).